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Warranty & Replacements

Tree Classics ensures that all our artificial Christmas trees, wreaths, garlands and other holiday ornaments and accessories meet the strict standards of quality, durability, and beauty that our company is known for. Each of our products is a work of superior craftsmanship and creativity, which we have perfected throughout the years. Because we want you to have a wonderful and stress-free holiday experience, all our beautiful artificial Christmas trees, wreaths and garlands have a warranty. Please note, that this warranty does not cover burned out bulbs or product that is damaged due to misuse or neglect or is intentionally altered. If you have individual bulbs that have burned out, please replace them with the replacement bulbs that came with your product. Additional bulbs may be purchased online or by contacting customer service at service@treeclassics.com or by calling us at 877-699-6278. The warranty cannot be transferred (it applies exclusively to whomever originally bought the product). This warranty is valid for items shipped within the United States and Canada.
General Information
All Tree Classics Non-Clearance trees, wreaths and garlands are covered by our Five Year Foliage and Two Year Light Limited Warranty starting from the date of purchase if purchased after August 23, 2013. Clearance trees, wreaths, and garlands are covered by our 30-day Light and Foliage Warranty starting from the date of purchase. Any merchandise purchased prior to August 23, 2013 may have different warranty terms. Please contact customer service for details.
We advise that if you experience issues with your product to first check the troubleshooting section of the Assembly Instruction sheet that came with your tree. Usually, following these steps is the easiest and fastest way to get your product up and running. If you are unable to resolve your issue and believe your product is in need of warranty service, please contact our service department by calling us at 877-699-6278. All warranty work must be pre-authorized by our customer service center.
When contacting us, please be prepared to troubleshoot the problem with us. In addition, we may request that you submit pictures of the product to help illustrate the problem so that we can better determine the best way to resolve it. We reserve the right to repair or replace any part of the product serviced under warranty.
Non-Clearance Five Year Foliage and Two Year Light
Limited Warranty
If you receive a tree, wreath, or garland which does not work properly upon receipt, please call us at 877-699-6278. If we are unable to resolve your issue through troubleshooting, and we have received any requested documentation to verify the issue, we will determine the best way to resolve the concern and work with our Parts Replacement Department to ship any needed parts. Lighting strands are available for immediate shipment, and tree sections can easily be restrung. For other lighting and foliage problems we will have a replacement section shipped to you. If the needed part is not available, we will have the part manufactured for you in the offseason, during the months of February through September.
30-Day Clearance Warranty
If you believe your product is in need of warranty service, please contact our service department by calling us at 877-699-6278 within 30 days of purchase. If we are unable to resolve your issue through troubleshooting and have received any requested documentation to verify the issue, we will determine the best way to resolve your problem and work with our Parts Replacement Department to ship any needed parts. Lighting strands are available for immediate shipment, and tree sections can easily be restrung. For other lighting and foliage problems we will have a brand new replacement section shipped to you. If the needed part is not available, we will have the part manufactured for you in the offseason.
Limited 60-Day Amazon Warranty

TREE CLASSICS LIMITED WARRANTY

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING PRODUCTS (the “Covered Products”) ONLY:

Tree Classics Balsam Spruce Artificial Christmas Tree, 6 Feet, Unlit

Tree Classics Fraser Pine Artificial Christmas Tree, 6 Feet, Unlit

Tree Classics Balsam Spruce Artificial Christmas Tree, 7.5 Feet, Unlit

Tree Classics Fraser Pine Artificial Christmas Tree, 7.5 Feet, Unlit

Please inspect your purchase upon receipt and notify us within sixty (60) days of purchase in case of any damage or defect. Our team is happy to provide assistance for a quick resolution.

For immediate reference, our ASSEMBLY, USE, AND CARE INSTRUCTIONS are included with your tree.

We offer a limited sixty (60)-day product warranty commencing from your date of purchase (“Warranty Period”) on those Covered Products purchased on Amazon. This sixty (60)-day limited warranty guarantees the quality of our artificial Christmas trees’ frame, foliage, hinges, and tree stand. Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. Please note this warranty only applies to the Covered Products.

For the Warranty to be effective, proof of purchase is required with the purchase data. Please note that this warranty is only valid on purchases made directly from Amazom.com (and not any third-party sellers).

If you have problems with or need help with your tree, we would recommend that you first try to resolve the issue using the troubleshooting section of the ASSEMBLY, USE, AND CARE INSTRUCTIONS. If that does not solve your problem or you would prefer to speak with a Customer Loyalty Specialist, please contact us via our toll-free Customer Care Line at 1 (877) 699 - 6278. We will assist you by troubleshooting the problem and identifying an appropriate solution. This may occasionally include requesting a photo of the issue.

Please do not attempt self-repair, other than as shown in instructions that we have provided or as directed by a Customer Loyalty Specialist, as this may damage the tree further and subsequently void the warranty.

If during the Warranty Period you submit a claim to Tree Classics in accordance with this warranty, we will, at our sole option:

(i) repair the tree as soon as possible with a part or parts that are equivalent to new in reliability. If your tree is no longer available for sale on our website or has been redesigned, the part(s) may have to be manufactured after the holiday season;
(ii) replace the tree with either a style that is identical, or the closest compatible style available; or
(iii) give you a credit towards a replacement tree if we cannot repair or replace your tree.

Due to the seasonal nature of our business, part and/or product availability can change rapidly during the months of November and December, and we will work with you to find a solution.

EXCLUSIONS FROM THE TREE CLASSICS LIMITED WARRANTY FOR TREES
The warranty excludes burned-out bulbs and normal wear and tear, and will be voided in the cases of damage due to misuse, neglect, intentional alteration, or other events beyond our reasonable control. A warranty may not be transferred and applies only to the original owner of the tree. Please report any warranty issues promptly upon receipt of your tree. There is a rebuttable presumption, if you receive your tree prior to December 25 but do not report a warranty issue until after December 25, that any damage to the tree occurred while the tree was in your possession.

SHIPPING COSTS
If we ask you to return your tree or any of its parts, we will pay the cost of shipping. However, if we determine in our reasonable discretion that the warranty was voided due to damage while in your possession on account of due to misuse, neglect, intentional alteration, or other events beyond our reasonable control, then you will be responsible for any such shipping costs.

OTHER IMPORTANT DETAILS
The limited warranties described above (collectively, the "Warranty") give you specific legal rights, and you may also have other rights which vary from state to state. The Warranty is voided in cases of product use outside the United States, Canada, or Puerto Rico.

We may change the availability of the Warranty at our discretion, but any changes will not be retroactive.

OTHER THAN THE WARRANTY DESCRIBED ABOVE, WE DISCLAIM ANY STATUTORY OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND THOSE REGARDING HIDDEN OR LATENT DEFECTS. That said, some States do not allow limitations on how long an implied warranty lasts, so the limitation may not apply to you.

LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THE WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE EXTENT THAT THE LAW WHICH APPLIES TO YOU DOES NOT ALLOW US TO IMPOSE CERTAIN LIABILITY LIMITATIONS, EXCLUSIONS OR DISCLAIMERS, OUR WARRANTIES ARE LIMITED IN SCOPE AND DURATION TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

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All Hallmark prelit Christmas trees are covered by a 3-year manufacturer warranty. Please visit this link for more information.