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Tree Classics Product Warranties and Part Replacements

Tree Classics ensures that all our artificial Christmas trees, wreaths, garlands and other holiday ornaments and accessories meet the strict standards of quality, durability, and beauty that our company is known for. Each of our products is a work of superior craftsmanship and creativity, which we have perfected throughout the years. Because we want you to have a wonderful and stress-free holiday experience, all our beautiful artificial Christmas trees, wreaths and garlands have a warranty. Please note, that this warranty does not cover burned out bulbs or product that is damaged due to misuse or neglect or is intentionally altered. If you have individual bulbs that have burned out, please replace them with the replacement bulbs that came with your product. Additional bulbs may be purchased online or by contacting customer service at service@treeclassics.com or by calling us at 877-699-6278. The warranty cannot be transferred (it applies exclusively to whomever originally bought the product). This warranty is valid for items shipped within the United States and Canada.

General Information

As of August 23, 2013, all Tree Classics Non-Clearance trees, wreaths and garlands are covered by our Five Year Foliage and Two Year Light Limited Warranty. Accessory products are covered by our 90-day warranty, and clearance trees, wreaths, and garlands are covered by our 30-day Light and Foliage Warranty. Merchandise purchased prior to this date may have different warranty terms. Please contact customer service for details.

We advise that if you experience issues with your product to first check the troubleshooting section of the Assembly Instruction sheet that came with your tree. Usually, following these steps is the easiest and fastest way to get your product up and running. If you are unable to resolve your issue and believe your product is in need of warranty service, please contact our service department by calling us at 877-699-6278. All warranty work must be pre-authorized by our customer service center.

When contacting us, please be prepared to troubleshoot the problem with us. In addition, we may request that you submit pictures of the product which illustrate the problem so that we can better determine the best way to resolve it. Any requested photos may include both close-ups of the problem and views of the full product. We reserve the right to repair or replace any part of the product serviced under warranty.

Non-Clearance Five Year Foliage and Two Year Light Limited Warranty

If you receive a tree, wreath, or garland which doe s not work properly upon receipt, please call us at 877-699-6278. If we are unable to resolve your issue through troubleshooting, and we have received any requested documentation to verify the issue, we will determine the best way to resolve the concern and work with our Parts Replacement Department to ship any needed parts. Lighting strands are available for immediate shipment, and tree sections can easily be restrung. For other lighting and foliage problems we will have a replacement section shipped to you. If the needed part is not available, we will have the part manufactured for you in the offseason, during the months of February through September.

90-Day Accessory Warranty

Tree Classics' 90-day accessory warranty covers Christmas tree bags, ornament storage bags, wreaths & garlands bags, tree stands, and wreath & garland hangers. If you believe your accessory product is in need of warranty service, please contact our service department by calling us at 877-699-6278 within 90 days of purchase. All warranty work must be pre-authorized by our customer service center. If we are not able to resolve the problem with troubleshooting, we will replace the item. If the product needs to be replaced and is not available, we’ll send you a similar product of equal or lesser value.

30-Day Clearance Warranty

If you believe your product is in need of warranty service, please contact our service department by calling us at 877-699-6278 within 30 days of purchase. If we are unable to resolve your issue through troubleshooting and have received any requested documentation to verify the issue, we will determine the best way to resolve your problem and work with our Parts Replacement Department to ship any needed parts. Lighting strands are available for immediate shipment, and tree sections can easily be restrung. For other lighting and foliage problems we will have a brand new replacement section shipped to you. If the needed part is not available, we will have the part manufactured for you in the offseason.

Hallmark 3-year Manufacturer Warranty

All Hallmark prelit Christmas trees are covered by a 3-year manufacturer warranty. Please visit this link for more information.


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