Tree & Light Troubleshooting

  1. What to do if a tree row will not light.
    1. Did the row ever light?
      • If yes, check the fuses located in the plugs. If the tree is a Worry-Free type it has additional special fuse boxes. Do not attempt to change or remove the special fuse box. Intentionally tampering with the special boxes violates the warranty.
      • If no, plug the row into a separate working outlet, or a different working extension cord to ensure that the non-bladed connector on the row below or the tree cord itself is not defective.
    2. Replace the fuses. (click HERE for details)
      • Fuses are located in the bladed end of the cord (end with prongs).
      • Make sure row is not plugged in first!
      • Slide the fuse holder open in the direction of the arrow.
      • Carefully pry the fuses out at the metal ends of the fuses from the fuse holder. Please do not pull on the glass part of the fuse.
      • Insert new fuses and close the holder. Plug in and see if row will light.
    3. Check for loose, broken or missing lights. (click HERE for details)
      • Make sure the row is not plugged in.
      • Each light must be tight in the socket or the row may not light. If a bulb is burnt out or missing you need to replace those as soon as you notice them with the exception of Worry-Free current limiting lights (fuse boxes).
    4. Replacing light bulbs. (click HERE for details)
      • Make sure the set is not plugged in.
      • Remove the holder from the socket.
      • Remove the bulb from the holder.
      • Insert a properly working bulb into the holder.
      • Bend the wires up around the sides of the holder.
      • Insert the new bulb into the socket.
    5. If the tree extension cord has an on/off footswitch check that the footswitch has been stepped on to turn the tree on.
  2. The row is only partially lit ½ on and ½ off. (Did it ever completely light)?
    1. Check for any loose or broken bulbs on the section that is not lighting properly. (click HERE for details)
    2. Replacing light bulbs. (click HERE for details)

 

If none of these tips help please contact us online by clicking HERE or call our toll free number 1-800-711-2816 for further assistance. Before calling please have the following information available so we may promptly assist you:

  • Tree name - example (Noble Fir, Majestic Balsam, Swiss Alpine etc...)
  • Tree height
  • Order number
  • Year tree was purchased
  • What is the color of the bulbs on the tree?
  • Which row is not lighting properly?
  • What troubleshooting have you already attempted?
 









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Welcome to Tree Classics, the world's finest pre-lit artificial Christmas trees™.

Over 30 yrs of experience in pre-lit artificial Christmas tree manufacturing, and over 15 years of e-commerce management since the advent of the Internet – Mr. Leon Gamze founded Tree Classics in 1976. Recognized with awards from several national publications, he is known as an expert authority in the design, merchandising, and production of pre-lit artificial Christmas trees and related Christmas décor. We stand firm to our ability to create the most-spectacular pre-lit artificial Christmas tree designs, lighting combinations, and high quality that is only bested by next season's tree styles! We truly are the best at what we do, (you've come to the right place), and are pleased you have read this far into our story! Merry Christmas!

What makes Tree Classics pre-lit artificial Christmas trees the best? Innovation! We are the first to offer free delivery, we were the first to offer pre-lit artificial Christmas trees online, and we are the first to offer several different lighting combinations including L.E.D. star-shaped bulbs for our pre lit artificial Christmas trees, pre lit L.E.D. C3 bulbs, pre lit Christmas trees with Combo-lighting, and clear or multi-colored pre lit artificial Christmas trees. Tree Classics specializes in the design, manufacturing, and distribution of pre-lit artificial Christmas trees, pre-lit artificial wreaths, pre lit artificial garlands, Christmas décor, Home décor, outdoor pre-lit artificial Christmas trees, Giant pre-lit artificial Christmas trees, Designer Christmas Santa's, Halloween décor, decorated hall & foyer slim pre-lit artificial Christmas trees, holiday Christmas train sets, L.E.D. pre-lit artificial Christmas trees, L.E.D. slim pre-lit artificial Christmas trees, as well as over 89 styles of Balsam Fir, Fraser Fir, Douglas Fir, Pine, and Spruce pre-lit artificial Christmas tree designs.