Help & Information

Assembly Instructions

Assembly Instructions: Find out how to shape our Christmas trees.

Click HERE to learn how to shape our Christmas trees.

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Tree Classics Guarantee

At TreeClassics.com, we want you to be satisfied when you shop with us. In fact, our product selection and service standards were crafted with you in mind. If you should ever find yourself unhappy with your shopping experience, let us know. We're always striving to better our site and would love to hear about what we're doing right - and what improvements we still should make. If, after making a purchase, you have a dispute, we'll resolve the situation to your satisfaction.

Privacy
Your personal information will always be strictly guarded. Safeguarding your information and preserving your trust is our top priority. You can be sure we will never willingly disclose your information to unauthorized third parties. Find out more by reading our Privacy Policy.

Security
We keep your data away from prying eyes. Your information is encrypted and transmitted using Secure Sockets Layer (SSL) protocol. It's the industry standard for keeping your information safe, which means you can make your purchases with confidence every time.

Tree Classics Standard
Each custom Tree Classics product has been hand-selected for its quality and value. This proud standard guarantees that every product within our website will provide you with the same first-class quality and reliability that you've come to expect of Tree Classics. All our products have passed our screening and inspection process, so you can be sure that even if you haven't heard of a certain brand or item before, the quality and integrity are first-class! Returns and exchanges will be handled directly by us to facilitate the correct delivery of credits and/or replacement items to you..

About Us
Our free delivery, which started 13 years ago on the Internet, our factory-direct sales, 10-year warranty and customer savings of 40% to 60%, all have propelled us to the #1 ranked company on the Internet for sales of artificial Christmas trees.

We could not have achieved our 25% annual growth rate, (440,000 trees sold through 2007), without the assistance of LaSalle Bank/BA, one of the Midwest's largest banks, with $116 billion in assets. LaSalle Bank is part of the Bank of America family, one of the world's largest banks, with assets totaling over $1.7 trillion.

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Tree Classics Signature Warranty

A circle of service that extends far beyond the point of sale. Our products are backed by a warranty not because it's the norm, but because we are confident in our quality, craftsmanship, and vendors. When you buy a tree from us, you buy from the best!

Click HERE to learn more about the Tree Classics Signature Warranty.

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Manage Your Account

Need to change your email address? Curious about your order status? Here is where you can view or modify your Account Information. All you have to do is click the My Account link. It's located at the top of most pages. Log in using the email address and password that you used to register your account. If you've forgotten your password, please click here. If you're a new customer, you don't have to register an account with us first.

Review & Change Orders
We know you can't wait to receive your order from us. To satisfy your curiosity about where your package is, you can always check the status of your order at any time. Changes can be made to Tree Classics orders that haven't been shipped yet. Please keep in mind, however, that when a change is made to an order, its estimated delivery date may be affected.

Update Account Information
Forgot Your Password? No problem! All you have to do is enter the email address you used to register your account and click Submit. We'll send you an email with instructions to update your password on our secure server.

Changing any other account information -- such as your Customer ID, shipping or billing address -- is simple. Just log in using the email address and password linked to your Tree Classics account. There will be links to change your name, email address or password under Account Settings.

Logging Out
If you're using a public computer, make sure to log out of your Tree Classics account. All you have to do is click on the Log Out link at the top of the page.

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Frequently Asked Questions

You have questions? We have answers. Topics ranging from lighting types, how to pick a tree, tree fluffing, shipping, troubleshooting, and more. If you cannot find what you need, feel free to email us.

Click HERE to visit our FAQ page.

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Ordering

Tree Classics takes pride in our service, so all ordering, prices and return shipping quotes are provided through the website.

Each and every Tree Classics product on our website is expected to provide an extraordinary level of quality and value. So every time you visit TreeClassics.com, place your order and receive your item, you are guaranteed an enjoyable shopping experience.

Product Information
All information about products are provided by Tree Classics. This includes price, availability, size, material, and any other applicable information.

At Tree Classics, we try to provide you with up-to-date product information that is accurately displayed. However, if you happen to find incorrect information listed, please notify us right away so the issue can be fixed. We apologize for the inconvenience.

Search Tips
Searching for a specific item? There's no need to ask an employee where to find that particular product. Tree Classics makes it easier to shop and find items you want.

Simply enter an item's name or description into the Search box (it's in the top right corner of every page, and click Search. Our search engine will look through all the items on our site to find the best match for you. Even if you don't have the entire name or description, enter what you know. Chances are good that, if we've got it on the site, our search engine will find it!

If you aren't sure exactly what you're looking for and would rather browse our categories, you can use the category dropdown menu (it's located at the top of our pages) instead.

Using Your Cart
Your Cart is where you put items you'd like to purchase. You can put as many items in your Cart as you'd like. It's even easy to remove them if you change your mind.

Adding items into your Cart is as easy as the click of a button. Once you've found an item you'd like to purchase, click the Add to Cart button located on its detail page.

If you still have things to purchase, you can browse our categories or type in a specific search term in the search box (it's in the top right corner of every page) and repeat the process for anything else you want.

Then click on the Checkout button when you're done shopping.

That's it!

If you already have an account with us, all the items you've added to your cart will remain there until you proceed to checkout, manually remove them or the item becomes unavailable.

To remove items from your Cart, follow these steps:

• Go to your Cart.
• Check the box in the "Remove" column next to the item you want to remove.
• Click on the Remove link to update your Cart. Your Grand Total should reflect the change after you update your cart.

You can update the number of items you'd like to purchase directly from your Cart too. Simply change the "Qty." number next to your item and click the Update link when you're finished. Your Cart will reflect the change immediately. You can view your Cart at any time by clicking on the Cart icon at the top right corner of any page.

Placing Your Order
Once you've finished shopping, you're ready to complete your order. Click on the Checkout button at the lower right corner of the Shopping Cart to proceed to the next step.

• Log in
  If you haven't already, enter your email address (the one you used to register an account with us). If you're a new customer, you will be requested to create a password as well. For tips about creating more secure passwords, please see our Privacy & Security Tips page.
• Enter Your Shipping Information
  Fill in the correct destination address for your order. (Please note you cannot enter a PO Box or FPO address as a shipping destination). Choose a shipping method. Remember, UPS Ground is always free, however, if you require expedited shipping we will estimate the shipment costs and dates for you on your order confirmation, just before you submit your order. For more information about shipping preferences, please see the Shipping section.
• Payment Information
  How would you like to pay for your order? We accept Visa, American Express, Discover, and MasterCard.
• Verify Your Order
  Look over your order to make sure the listed items and quantities are correct. If you'd like to modify your order before you complete checkout, you can do so from this page.
• Order Confirmation
  Congratulations! You have successfully completed your order. Your tracking number will be emailed to you once your order has shipped. You may check our online Order Status Page for updates as well.

Your order may arrive in separate boxes if it consists of multiple items. Don't worry; if there were any shipping charges it covers your entire order, no matter how many boxes it comes in. Our goal is to guarantee your satisfaction with your Tree Classics shopping experience. If you have any questions, please browse through our useful Help pages or feel free to contact us.

Incorrect Order
Wrong orders should be brought to our attention. Please go to our Returns Page to request a return merchandise authorization.

Order Not Received?
We are responsible for correcting any problems that may arise with lost shipments, damages, or other accidents. Please go to our Returns Page to request a return merchandise authorization.

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Shipping

Ordering from us is easier than ever. Shipping is even easier.

Please be sure to double-check your shipping information. An incorrectly entered address could needlessly delay your shipment.

Calculating Costs
Tree Classics provides free shipping (within the continental United States) via UPS Ground. Orders shipping to Hawaii, Alaska, Puerto Rico, Canada, and international addresses have additional shipping costs which are automatically calculated by the shopping cart.

If you need to expedite your delivery, faster UPS shipping sevices are available at an additional cost. Please contact us to place an order with this requirement (do not place your order with our shopping cart).

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Privacy & Security Tips

At Tree Classics, we're always concerned about the safety and security of our customers. We've instituted numerous safety measures so that you can feel safe shopping on our site. However, the best way to ensure your online peace of mind is to be aware of potential security risks so you can stay alert no matter where you surf. Listed below are some safety guidelines.

Safeguard Your Passwords

• Create a password, using at least 8-10 characters. Generally, a combination of numbers and letters, or even characters (if the website will allow it), work best. Don't use a password that can be easily guessed (such as your birthday or name) or that's sensitive information (like your Social Security Number).
• Keep your passwords private. Anyone who has your password can likely access your account.
• Use different passwords for different sites. The same password for every site, though easier to remember, poses a greater security risk.
• Change your password regularly.
• If you're using a public computer, or even one that you share with someone else, make sure to always log out of your accounts after completing a session.

Be Careful of Unnecessary E-mail and Phone Communications

• Tree Classics will never contact you to request or confirm any of your personal information.
• If you ever receive a request to confirm or provide your personal information (including usernames and passwords), disregard it. This is an often-used method, popularly called phishing, of getting valuable information from unsuspecting people for identity theft or fraudulent purposes.
• Be aware of who's sending you emails. Emails can contain malware (like spyware or viruses) that is triggered by opening (or even previewing) the message. However, most email programs have spam filters that will help filter your incoming mail. You can specify addresses from which you'll accept emails; everything else is sent to a spam folder, which you can check periodically to see if the filter caught a legitimate email.

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Returns & Exchanges

We understand there are instances when products are ordered, but you do not receive what you expected. Tree Classics has you covered. You may return most new, unopened products within 30 days of delivery for a refund or exchange. If you already opened the item, all original packaging and contents must be returned with the product. Please use our Returns Page for detailed information on this process or to request a return.

Occasionally, a refund may take longer than usual to process. Typically, the refund time period includes the transit time for Tree Classics to receive your item, the time it takes for us to process your return, and the time it takes your bank to process your credit. We will keep you apprised of the status of your RMA. Products that are returned more than 30 days after purchase are not eligible for return or exchange.

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Order Troubleshooting

Are you receiving an error message while trying to place your order or having other problems completing your order? Here are some suggestions that might solve your problem:

• Is your Cart empty?
  Are there items missing from your Cart that you know you added to it? You probably were not logged into your account when you were adding items to your Cart. Unfortunately, when you leave TreeClassics.com, if you are not logged into your account, your Cart items will not be saved.
• Did you receive an error message on the payment page?
  Check your credit card number again to make sure the number was entered correctly. There should not be any spaces or dashes. Make sure you have entered the right credit card type, expiration date and CCV2 code.
• Is the page looping or not updating?
  You can force your web browser to update by holding the Shift key on your keyboard and at the same time clicking the Reload or Refresh button on your browser. If this problem continues, please notify us.
• Receiving the "ZIP Code and City Do Not Match" error?
  This error could be related to the way you entered your city name. Try entering the full name of the city or an abbreviation without any punctuation. For example, enter "Barrington Hills" or "B Hills," instead of "B. Hills." Please also be sure to enter the correct ZIP Code without any spaces.
• I didn't see an order confirmation page.
  It is likely that your order still went through. However, check your email to see if you receive a confirmation about your order. If you do not receive a confirmation email within 48 hours, you can try resubmitting your order or give us a call.
• What should I do if I accidentally placed a duplicate order?
  You can cancel your order from your My Account page. However, if the order has already processed, you should contact us immediately. If duplicate orders have already been shipped, you should use the Returns Page to request return of the second set of items once you receive them.
• The status of my order says that it has been canceled.
  Unfortunately, your order has been canceled. This could have occurred for different reasons. Try placing your order again or contact us.

If you have tried our suggestions but are still experiencing a problem, please contact us. Our Customer Service representatives are always more than happy to assist.

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Tree & Lighting Troubleshooting

Tree & Lighting Troubleshooting: Find out what to do if you need help with your tree.

Click HERE to learn more about Tree & Lighting Troubleshooting.

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Contact Information

Questions regarding your Tree Classics product may be directed to:

Tree Classics, Inc.
22102 Pepper Road
Suite 101
Lake Barrington, IL  60010
Phone: (847)304-4961
Fax: (847)304-4991
Email: Info@TreeClassics.com
Hours: Mon-Fri 8:00am (CST) to 4:00pm (CST)

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