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| Frequently Asked Questions |
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When you ask questions, and they are asked frequently,
we add them to our list below to help all our customers.
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Q: How do we measure the height of the tree?
A: All of our trees are measured in the stand from the floor to the tip of the top branch.
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Q: If a tree is 62" wide, is that diameter or circumference?
A: It is the diameter. The width of our trees is measured across the bottom or widest part, from side to side or front to back (the diameter of the widest part).
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Q: I live alone and have limited storage space. Where can I find the weight and box sizes of the tree?
A: Carton weights and dimensions are available by clicking on the link, Shipping and Carton Weight Information, on each individual product page.
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Q: Do you supply storage boxes for the trees?
A: You can store your tree in the boxes it shipped in. If you need more boxes, local storage centers sell a variety of sizes. We also sell storage bags.
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Q: I work during the day. Can I request a special time or day for delivery?
A: Unfortunately, it is not possible to request a special time or a day. UPS and FedEx will generally leave packages in a safe place if you have a signature release on file with them or leave a note on your door with instructions.
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Q: What color bulbs are on your trees?
A: All multi-colored lights have clear in them. The following are the colors in our multi-color lights: red, blue, green, amber (gold) and clear. Our multi-color lights on the combination lighting or LED trees do not include clear lights.
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Q: Do you include extra bulbs and fuses with the trees?
A: We include spare bulbs; spare fuses are in the plugs.
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Q: Are the bulbs available in stores?
A: The bulbs are standard sized 2.5 volt mini lights and can be purchased wherever Christmas items are sold.
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Q: If I light the tree myself, can I use larger bulbs?
A: Yes you can.
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Q: Does your product contain lead?
A: Tree Classics uses a standard wire containing trace amounts of lead. This is the same wire that every other light string manufacturer worldwide uses that we know of. We choose wiring suppliers that claim the lowest lead content that still meets all insulation safety standards as required by law. Any product we sell in California requires a label notifying customers to the lead contained in the wire insulation. We print this warning on all of our products, regardless of where it is sold. The potential hazard is controversial because the actual amount of lead is minute and because studies conducted on individuals handling such wire daily for years have been inconclusive. We neither endorse nor oppose the wire insulation standards of the industry, but we do recommend washing your hands after tree setup and takedown. Rest assured, these products are the same trees, wreaths, and garlands we use in our homes with our own children, and would never expose them to harm if we felt it would endanger their health or the health of others.
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Q: How do I get parts/service for my train set? What if I want to return it?
A: If your train needs parts and/or service, please call toll-free 866-697-2869 or go to www.NewBright.com. If you wish to return your train set, please call Tree Classics for a Return Authorization Number at 847-304-4961.
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Q: Do widths vary from tree to tree?
A: Widths can vary between 1-3 inches, depending on how you shape your tree.
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Q: What do you mean when you say, "shape your tree"?
A: Depending on the look you like, and if you're a little cramped for space, you can bend the branch up tips up to narrow the profile or down to make a little extra room for that especially large ornament.
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Q: Do I get a stand with the tree?
A: Every tree includes a stand suited for its height and weight.
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Q: Are your trees flame retardant?
A: Yes. We use top grade 100% flame retardant PVC (Polyvinylchloride) and PE (Polyethelene) material.
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Q: I have allergies to certain materials, are your trees non-allergenic?
A: Yes, they are.
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Q: Where should I store my tree?
A: We suggest a cool dry place, not to exceed 120 degrees Fahrenheit.
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Q: What if a part breaks and I need a replacement?
A: We have a 10-year warranty on all trees and prelits come with a 3 or 5-year warranty on the lights. You can read the full warranty under our warranty tab on our website.
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Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover Card. We accept personal checks, money orders and wire transfers. With personal checks, we ship after check clears our bank, approximately one week.
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Q: Who must pay the sales tax, if any?
A: Tree Classics is located in Lake Barrington, IL. We are required by law to collect 6½% sales tax on orders shipped within Illinois only. No sales tax is required on orders being shipped outside of Illinois at this time.
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Q: I live in a foreign country. Will your lights work here?
A: Our lights are made for use with 110V. Most foreign countries use 220V. You would need to purchase voltage converters for your specific electric current. If you are uncertain, contact a qualified electrician in your area. Note: We do not sell nor provide converters.
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Copyright © 1995-2007 by Tree Classics, Inc. All rights reserved.
Website, graphics, and shopping cart designed and administered by E-BZZZ.com and Razor Sharp Technologies.
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