All Tree Classics Non-Clearance trees, wreaths and garlands are covered by our Five Year Foliage and Two Year Light Limited Warranty starting from the date of purchase if purchased after August 23, 2013. Clearance trees, wreaths, and garlands are covered by our 30-day Light and Foliage Warranty starting from the date of purchase. Any merchandise purchased prior to August 23, 2013 may have different warranty terms. Please contact customer service for details.
We advise that if you experience issues with your product to first check the troubleshooting section of the Assembly Instruction sheet that came with your tree. Usually, following these steps is the easiest and fastest way to get your product up and running. If you are unable to resolve your issue and believe your product is in need of warranty service, please contact our service department by calling us at 877-699-6278. All warranty work must be pre-authorized by our customer service center.
When contacting us, please be prepared to troubleshoot the problem with us. In addition, we may request that you submit pictures of the product to help illustrate the problem so that we can better determine the best way to resolve it. We reserve the right to repair or replace any part of the product serviced under warranty.