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HELP


The following information should answer many of your questions. If you need more help, please contact Customer Service. We strive to make your shopping experience easy, trouble-free and joyous!

  • Assembly Instructions: Learn how to setup and shape our Christmas trees.
  • Product Questions: Find answers for many lighting questions, tree sizes and shaping questions.
  • General Questions: Find answers regarding product materials, methods of payment, tree storage, etc.
  • Troubleshooting: Learn about various troubleshooting questions.
  • Tree Classics Guarantee: Learn about our standards and company values.
  • Tree Classics Product Warranty: Learn about how your product is a secure investment.
  • Manage Your Account: View orders, update account information and more from the My Account page.
  • Ordering: Whether you are a new customer placing your first order with us or a Tree Classics expert, we want to make sure that ordering is easy and hassle-free. You can find all you need about ordering here.
  • Shipping: Calculate shipping costs, estimate delivery times, and see if any shipping restrictions may apply to your order.
  • Privacy & Security Tips: We make sure that your private information stays that way. Here are some pointers to keep your shopping experience worry-free.
  • Returns & Exchanges: Did you buy something from Tree Classics that you are not entirely satisfied with? Find out how to return or exchange your merchandise.
  • Order Troubleshooting: What to do if you encounter problems with your order.

Assembly Instructions

Click HERE to learn how to shape our Christmas trees.

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Product Questions

Question: An entire section of my tree won't light up and I just took it out of the box. Why won't it light?

Answer: This is likely happening because the tree is not assembled correctly. Please check the assembly instructions to confirm that the section not lighting is plugged to the appropriate section or the foot switch.

Question: Where do I find replacement bulbs?

Answer: Most trees have replacement bulbs included with the tree and can be purchased online as well. Click here to view our Christmas Tree Lights for sale. If you need help in determining which type of bulb you will need please contact Customer Service.

Question: If I light the tree myself, can I use larger bulbs?

Answer: Yes you can. However, you must make sure that the lights are the same voltage, (2.5v). Also, make sure you're using bulbs that don't generate excessive heat as high-wattage bulbs can melt needles!

Question: I live in a foreign country. Will your lights work here?

Answer: Our lights are made for use with 110v. Most countries outside of the U.S. use 220v. You would need to purchase voltage converters for your specific electric current. If you are uncertain, contact a qualified electrician in your area. Note: We do not sell or provide converters.

Question: How are the lights attached to the tree? Can they be removed?

Answer: Our lights are professionally strung on our trees to help hide the wires within the foliage. We use wire clips to secure the stand to the tree, but the stand is removable if necessary.

Question: What is the wattage formula?

Answer: The calculation is as follows: watts = volts x amps. Each bulb is 2.5v x 0.17a = 0.425 watts per bulb x number of bulbs = approximate total wattage.

Question: If one light burns out, do the rest stay lit? If they don't stay lit, explain.

Answer: Our light strands are manufactured to stay lit when one bulb burns out. Please keep in mind though that if a bulb is removed then the strand will dim.

Question: What do I do when a light bulb burns out?

Answer: Our trees come with one pack of replacement bulbs that you can use if bulbs burn out. If you are in need of additional replacement bulbs you can purchase more on our site here.

Question: What happens after the light warranty is over?

Answer: If you experience lighting issues when the 2 year light warranty has expired please contact Customer Service and we can assist you with troubleshooting. Most of the time our troubleshooting steps can correct lighting issues you may be experiencing with your tree.

Question: Do you include extra bulbs and fuses with the trees?

Answer: Yes! We include extra bulbs and fuses with our trees.

Question: How do we measure the height of the tree?

Answer: All of our trees are measured with the stand, from the floor to the tallest tip of the tree when it is assembled and fully fluffed. .

Question: If a tree is 62" wide, is that the diameter or circumference?

Answer: It is the diameter. The width of our trees is measured from widest tip across the middle of the bottom section of the tree, when the tree is fully fluffed.

Question: Do widths vary from tree to tree?

Answer: We offer trees in multiple widths, plus each is hand crafted so there is a natural difference. When fluffing your tree the branches can be manipulated between 1-3 inches, depending on how you shape your tree. For assembly instructions, click here.

Question: Do your trees rotate or do you sell rotating stands?

Answer:We currently do not offer rotating stands or trees that rotate. If you choose to use a rotating stand with the tree please contact the manufacturer of the stand to ensure that the weight and size of the tree meet their guidelines. We do not recommend using a tree larger than 7½ feet for a rotating stand due to the weight of the tree. Our tree poles are between 1" and 3" in diameter depending on the tree's size.

Question: How far off the ground is the first row of branches for my tree?

Answer: Depending on how you shape the tree, the bottom row of the branches will be approximately 9"-14" from the floor.

Question: Are the hinges on the branches plastic or metal?

Answer: The hinges on our trees are made out of steel.

Question: Can you explain the "number of tips"?

Answer: The number of tips on a tree is determined by the height and species of the tree. Each branch has multiple branch tips, helping to create a more full appearance to your tree.

Question: What is the diameter of your tree stand's pole opening?

Answer: Each of our trees come with a stand perfect for its height and width. The stand pole opening can be a range from 1” to 3”. To know the size stand for a specific tree please contact Customer Service.

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General Questions

Question: Do I get a stand with my tree?

Answer: : Yes! Every tree includes a stand suited for its height and weight.

Question: Are your trees flame retardant?

Answer: Yes. We use top grade 100% flame retardant PVC and PE.

Question: I have allergies to certain materials, are your trees non-allergenic?

Answer: Yes, our trees are non-allergenic.

Question: Where should I store my tree?

Answer: We suggest a temperature controlled environment. An attic, basement or garage is not recommended.

Question: What forms of payment do you accept?

Answer: We accept Visa, MasterCard, American Express and Discover. We also accept Paypal as a method of payment.

Question: What if the price of a product I have purchased is reduced?

Answer:Tree Classics™ 2014 Price Protection policy regarding price adjustments for customers is as follows:
For purchases made during our Holiday season (on or before December 22, 2014):
If the price of an item you purchased is reduced within 7 days of your original purchase date or by December 22, 2014, whichever is sooner, please contact us by email at service@treeclassics.com and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.

For purchases made during our Clearance season (on or after December 23, 2014):
If the price of an item you purchased is reduced within 7 days of your original purchase date, please contact us by email at service@treeclassics.com and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.

Question: Who must pay the sales tax, if any?

Answer: We do not charge sales tax on order shipped to the U.S. except for CA, GA, and NJ.

Question: Do the trees lose more needles the first year and what about subsequent years?

Answer: Shedding is completely normal and greatest the first year. Given the twisting process in the manufacturing of the tree, along with the tree being compressed for shipping, it is normal for branch tips and needles to break away from the tree. However, this shedding should not change the look of the tree. The amount of shedding will be minor following the first year.

Question: What is the round plastic cylinder with holes around the pole?

Answer: That is the pole protector used for shipping purposes only to prevent the pole from breaking through the box. This can be discarded or saved for tree storage.

Question: Will I be able to see the tree's pole?

Answer: When the tree is shaped correctly, the tree's pole will not be seen when fully decorated.

Question: Why is one tree more expensive than another tree?

Answer: Tree price is determined by light count, tip count, features, and the type of material that is used.

Question: Are the pinecones on some trees real?

Answer: Yes, all the pinecones are heat-treated, sterilized, and 100% real.

Question: What is Polyethylene?

Answer: Polyethylene is a soft plastic that can be cast into different shapes. Our Real Feel trees are made with a blend of Polyethylene (PE) and PVC. Using PE allows us to use molds of real tree branches when creating the foliage for our Real Feel trees. The end result is a very realistic looking tree with crush-resistant needles that when cared for properly will last for years.

Question: Will the White trees turn yellow?

Answer: When a tree with white foliage is cared for and used properly, it is rare that there is any discoloration. Discolorations can occur when the tree is stored incorrectly or exposed to sunlight. White trees do not have UV protectant and the sun’s rays can damage the foliage. Improper use or storage of a tree is not covered under Tree Classics warranty.

Question: How many garlands can be connected together and how?

Answer: Each garland has a male and female plug allowing for up to three (3) 9-12 Foot Garlands or two (2) 20 foot garlands to be plugged in to each other. .

Question: Can these trees be used outdoors?

Answer: There are two items to consider when using a tree outdoors, lighting and the UV protectant. Not all trees are UL compliment for outdoor use. The product that we carry will state on the product page if it can be used outdoors. If the product does not state on the product page that is intended for outdoor use then we do not recommend it for such use.

Question: How do I store a tree?

Answer: Put each section on the floor after lifting it upside-down so the branches fall down towards the center pole. Push the branches up against the pole to compress the tree. Wrap each section with a twine or other string and tie them so it is easier for you to put the section in a storage bag or the original box. Store the bag or box in a temperature controlled location. An unfinished attic, basement or garage is not recommended.

Question: Which trees are good for hanging heavy ornaments?

Answer: All the trees we manufacture have a branch stem system with a steel wire embedded in the branch. We suggest placing larger, heavier ornaments closer to the back of the branch where the steel is strongest.

Question: How do I fix droopy branches?

Answer: First, check to see if the hinge pin fell out of its socket at the base of the pole. If it is inserted in place you can bend a drooping branch upwards by holding the branch close to the pole with one hand and gently bend upwards with the other.

Question: What is an easy way to separate my tree sections after the season?

Answer: You can use lithium base grease or a silicone spray lubricant, where the sections connect. When applying these products to the pole take care not to get any on the actual foliage of the tree. Twist sections left to right gently while pulling the section from the other. This method helps greatly with very heavy trees since the tree's own weight can force the pole down further causing a section to become harder to pull upwards and remove.

Question: How do I know how much garland to buy?

Answer: This depends on whether or not you will be twisting or swaging your garland. If you are doing either, the general consensus is that 10' of garland when twisted or swaged will cover a total of 6'. If you purchase 20' of garland, you can cover 12', and so on.

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Troubleshooting

Question: What do I do when a light bulb burns out after the light warranty is over?

Answer: You are able to purchase replacement light bulbs on our site. Click here to view our Christmas Tree Lights for sale.

Question: What happens after the light warranty is over?

Answer: You can choose to replace the lights on your tree once your light warranty has expired. The strands are removable. However, we would still welcome you to contact Customer Service as out troubleshooting steps can correct most lighting issues. Please remember that our tree year lighting warranty does not cover burnt out bulbs.

Question: I've tried to fix the lights myself, but I still can't get it to work. What do I do?

Answer: Please contact Customer Service for additional troubleshooting steps. If the lights are under warranty we can work on a resolution.

Question: Do you repair burned out bulbs?

Answer: No, we do not repair burned out lights. This is not something covered under our light warranty. However, we can help you troubleshoot the problem. Please contact Customer Service for trouble shooting steps that can be taken. You can also read thought the trouble shooting guide on our site.

Question: Where are the spare fuses located?

Answer: The spare fuses are located in the plug itself. Each plug slides open to reveal 2 fuses. 1 fuse is in use, the 2nd fuse is the spare. You also receive spare fuses in the spare bulb package located in the box with the tree.

Question: How do I check for burned out bulbs? (non-L.E.D.)

Answer: The best way to check is to examine each bulb for any dark/black residue. If you see a black residue on the inside of the glass you can be sure the bulb needs to be replaced.

Question: I have a set of L.E.D. lights that isn't coming on, what do I do?

Answer: The only way to troubleshoot L.E.D. lights that are out is to inspect the connection to each light socket that isn't lit, inspect the wiring to make sure nothing is loose, and then systematically replace L.E.D. lights one by one until you find the problem L.E.D. Keep in mind, L.E.D. lights don't just burn-out, they slowly dim-over-time. If you have a new tree and an L.E.D. strand isn't working, its very likely that a socket is loose or twisted. Also, make sure you match the polarity when inserting an LED. Just because it won't work one way doesn't mean you can't flip it and it will not turn on.

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Tree Classics Guarantee

At TreeClassics.com, we want you to be satisfied when you shop with us. In fact, our product selection and service standards were crafted with you in mind. If you should ever find yourself unhappy with your shopping experience, let us know. We're always striving to better our site and would love to hear about what we're doing right - and what improvements we still should make. If after making a purchase, you have a concern, we'll work hard to find a mutual resolution according to the guidelines of our policies.

Privacy

Your personal information will always be strictly guarded. Safeguarding your information and preserving your trust is our top priority. You can be sure we will never willingly disclose your information to unauthorized third parties. Find out more by reading our Privacy Policy.

Security

We keep your data away from prying eyes. Your information is encrypted and transmitted using Secure Sockets Layer (SSL) protocol. It's the industry standard for keeping your information safe, which means you can make your purchases with confidence every time.

Tree Classics Standard

Each custom Tree Classics product has been hand-selected for its quality and value. This proud standard guarantees that every product within our website will provide you with the same first-class quality and reliability that you've come to expect of Tree Classics. All our products have passed our screening and inspection process, so you can be sure that even if you haven't heard of a certain brand or item before, the quality and integrity are first-class! Returns and exchanges will be handled directly by us to facilitate the correct delivery of credits and/or replacement items to you.

About Us

Our free delivery, factory-direct sales, and great warranty policies have propelled us to be one of the leading sellers of artificial Christmas trees. With over 35 years in the industry, Tree Classics is the go-to brand for the World’s Finest Artificial Christmas Trees™.

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Tree Classics Product Warranty

Our non-clearance trees, wreaths and garlands are backed by a5 year foliage and a 2 year light warranty, not because it's the norm, but because we are confident in our quality, craftsmanship, and vendors. When you buy from us, you buy from the best!

Click HERE to learn more about the Tree Classics Product Warranty.

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Manage Your Account

Need to change your email address? Curious about your order status? Here is where you can view or modify your Account Information. All you have to do is click My Account. It's located at the top right of most pages. Log in using the email address and password that you used to register your account. If you've forgotten your password, please click here.

Review & Change Orders

We know you can’t wait to receive your order from us. To satisfy your curiosity about where your package is, you can always check the status of your order at any time. Once your order has been assigned a tracking number you can track your packages via www.fedex.com. You will receive an email with tracking information. If you would like to cancel your order, you must notify us within 30 minutes of the order being placed. Once an order has been processed and forwarded to the warehouse for shipping, it can no longer be changed or cancelled. Please contact our customer service department by calling 1-877-699-6278 for any questions.

If your order has already been processed, your merchandise may be returned or exchanged in accordance with our Return and Exchange Policies. Please note that if you refuse any merchandise rather than follow our Return Policy or Exchange Policy, a $75 per box service fee may be applied to your return credit.

Update Account Information

Forgot Your Password? No problem! All you have to do is enter the email address you used to register your account here and click Submit. We'll send you an email with instructions to update your password on our secure server.

Changing any other account information -- such as your Customer ID, shipping or billing address -- is simple. Just log in using the email address and password linked to your Tree Classics account. There will be links allowing you to update your information as needed.

Logging Out

To insure your information stays secure, make sure to log out of your Tree Classics account. All you have to do is click on the Log Out link at the top of the page.

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Product Information

All information about our products is provided by Tree Classics. This includes price, availability, size, material, and any other applicable information.

At Tree Classics, we try to provide you with up-to-date product information that is accurately displayed. However, if you happen to find incorrect information listed, please notify us so the issue can be fixed. We apologize for the inconvenience.

Search Tips

Searching for a specific item?

Simply enter an item's name or description into the Search box (it's in the top right corner of every page, and click Search. Our search engine will look through all the items on our site to find the best match for you. Even if you don't have the entire name or description, enter what you know. Chances are good that, if we've got it on the site, our search engine will find it!

Using Your Cart

Your Cart is where you put items you'd like to purchase. You can put as many items in your Cart as you'd like. It's even easy to remove them if you change your mind.

Adding items into your Cart is as easy as the click of a button. Once you've found an item you'd like to purchase, click the Add to Cart button located on its detail page.

If you still have things to purchase, you can browse our categories or type in a specific search term in the search box (it's in the top right corner of every page) and repeat the process for anything else you want.

Then click on the Checkout button when you're done shopping.

If you already have an account with us, all the items you've added to your cart will remain there until you proceed to checkout, manually remove them or the item becomes unavailable.

To remove items from your Cart, follow these steps:
  • Go to your Cart.
  • Check the box in the "Remove" column next to the item you want to remove.
  • Click on the Remove link to update your Cart. Your Grand Total should reflect the change after you update your cart.
Placing Your Order

Once you've finished shopping and you're ready to complete your order, click on the Checkout button at the lower right corner of the Shopping Cart to proceed to the next step.

  • Log in

    If you haven't already, enter your email address (the one you used to register an account with us). If you're a new customer, you will be requested to create a password as well.

  • Enter Your Shipping Information

    Fill in the correct destination address for your order. (Please note you cannot enter a PO Box or APO address as a shipping destination). Choose a shipping method.

  • Payment Information

    How would you like to pay for your order? We accept credit cards (Visa, American Express, Discover, and MasterCard) and PayPal.

  • Verify Your Order

    Look over your order to make sure the listed items and quantities are correct. If you'd like to modify your order before you complete checkout, you can do so from this page.

  • Order Confirmation

    Congratulations! You have successfully completed your order. Your tracking number will be emailed to you once your order has shipped. You may check our online Order Status Page for updates as well.

Incorrect Order

Wrong orders should be brought to our attention with in the first 30 minutes of placing the order. If we are not reached via phone with in the first 30 minutes we cannot guarantee to be able to modify the order. If this is the case you can return or exchange items per our Return or Exchange Policies.

Order Not Received?

Although it is rare, from time to time, packages may not be received. We want to correct any problems that may arise with lost shipments, damages, or other accidents. Please reach out to our customer care for assistance in these matters.

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Shipping

Please, click HERE to find out more about our Shipping Policies.

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Privacy and Security Tips

Please, click HERE to find out more about our Privacy Policies.

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Return and Exchanges

Please, click HERE to find out more about our Return Policy.

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Order Troubleshooting

Are you receiving an error message while trying to place your order or having other problems completing your order? Here are some suggestions that might solve your problem:

  • Is your Cart empty?

    Are there items missing from your Cart that you know you added to it? You probably were not logged into your account when you were adding items to your Cart. Unfortunately, when you leave TreeClassics.com, if you are not logged into your account, your Cart items will not be saved.

  • Did you receive an error message on the payment page?

    Check your credit card number again to make sure the number was entered correctly. There should not be any spaces or dashes. Make sure you have entered the right credit card type, expiration date and security code located on the back of the credit card. Please also make sure your billing address is the same as the one on record with the card issuer.

  • Is the page looping or not updating?

    You can force your web browser to update by clicking the Reload or Refresh button on your browser. If this problem continues, please notify us.

  • Receiving the "ZIP Code and City Do Not Match" error?

    This error could be related to the way you entered your city name. Try entering the full name of the city or an abbreviation without any punctuation. For example, enter "Barrington Hills" or "B Hills," instead of "B. Hills." Please also be sure to enter the correct ZIP Code without any spaces.

  • I didn't see an order confirmation page.

    It is likely that your order still went through. However, check your email to see if you receive a confirmation. If you are unsure if your order processed and you have not received an order confirmation email please contact Customer Service.

  • What should I do if I accidentally placed a duplicate order?

    You should call Customer Service within the first 30 minutes of placing the order to cancel or modify orders that are unprocessed. However, if the order has already processed, you would need to return or exchange the duplicate item in accordance with our return and exchange policies.

  • The status of my order says that it has been canceled.

    Unfortunately, your order has been canceled. This could have occurred for different reasons. Try placing your order again or contact us.

If you have tried our suggestions but are still experiencing a problem, please contact us. Our Customer Service representatives are always more than happy to assist.

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